Excel in the moments that matter most to your customers and create memories that lead to profitable relationships.

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Evaluate and respond to important customer interactions, and react quickly to opportunities and risks in the moments that matter most to customers, with transactionTRI*M. It explores emotions so you can create positive and sustainable memories that build lasting, profitable relationships.

Daniel Kahneman:

“There is a confusion between experience and memory.
We don’t actually choose between experiences,
we choose between memories of experiences.”

Key features

Automated end-to-end processes

Measure and report customer experiences in real-time, so you can respond quickly and effectively.

The data behind emotions

Drawing on behavioral economics principles, we understand how emotions create memorable experiences and build loyalty.

Activate customer-centricity

Transform your organization and become truly customer-centric with our validated CX solutions and consulting services.

Related solutions
Explore the entire customer journey to identify potential gaps and opportunities in your delivery.
Monitor the moments that matter to your customers and respond quickly to opportunities and risks.