Implementation of CX Technology Platforms

Monitor the moments that matter to your customers and respond quickly to opportunities and risks.

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We put customers at the heart of your organization, with leading CX technology platforms. We set up and help you manage programs to meet your specific needs. With results in a user-friendly dashboard, monitor relevant KPIs with real-time analysis and take action quickly around opportunities and risks.

Key features

Validated KPIs

We draw on our proven approaches to understanding customer experience and experts worldwide to enhance discoveries.

Powerful technology

We partner with the world's leading platform providers and have our own solution to deliver best-in-class programs.

Actionable insights at your fingertips

Our user-friendly platforms provide personalized insights to all levels and functions in your organization, real-time.

More information

Organizational transformation requires an effective CX program to monitor customer experiences across all relevant interactions.

Implementing a CX platform is just the first step, so we don’t stop there. With decades of experience, we provide professional end-to-end program management from the set-up phase to day-to-day running. We work with you to identify your specific requirements and understand your software needs. We help you with ongoing program management, address handling, quality control, customer hotline services, change request management and communication and more.

We put the voice of your customers at the heart of your organization with real-time customer feedback to help you drive ROI through improved customer retention and acquisition.

We partner with the leading platform providers, Qualtrics and Medallia, to get the right solution for your organization. And our world-class CemTric platform is ideal for large complex organizations like the automotive sector.

“For businesses, every customer and employee interaction is a learning opportunity – and putting insights and actions into the hands of employees across an organisation ensures they all benefit from those opportunities as much as possible. Our partnership with Kantar allows us to jointly deliver solutions to organisations that combine years of research in best practices around customer, brand, and employee experience with our platform that enables organisations to operationalise those best practices.”

Josh Lamour, Global Lead Alliances, Medallia

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