CX KPI Alignment & Target Setting
Define targets that motivate employees and KPIs that effectively track your CX progress to drive growth for your business.
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KPIs and targets are important tools for driving and monitoring business growth. They often link to incentive programs. We identify the best metrics to measure and understand your customer experience (CX) performance over time. And we identify measurable targets that inspire employee action, align with your strategy and help drive business success.
We use advanced analytics to explore the wealth of customer data available to uncover the right metrics for your business.
We help you design and embed a successful bonus scheme, with relevant and measurable business, customer and employee targets.
Monitor and adjust
We work with you to monitor and evolve KPIs and targets as understanding builds, to meet your business’ evolving needs.
Improve your customer experiences, and build loyalty and reduce churn, with our systematic respond-and-learn approach.
Create memorable employee experiences that deliver your employer value proposition and nurture customer relationships.