Develop a Customer-centric Culture

Empower employees to empathise with customers, and to develop services that create memorable customer experiences.
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Respond quickly to customer feedback

Meet customer needs by closing the loop, acting on feedback and optimizing your learning, service and business processes.

Inspire action and monitor change

Define targets and incentive programs that motivate employees to deliver great customer experiences and drive growth.

Put employees and customers at the heart of your company

Drive customer loyalty and employee engagement by creating a culture that delivers memorable employee and customer moments.
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Improve your customer experiences, and build loyalty and reduce churn, with our systematic respond-and-learn approach.
Define targets that motivate employees and KPIs that effectively track your CX progress to drive growth for your business.
Create memorable employee experiences that deliver your employer value proposition and nurture customer relationships.
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CX+ is the only sector-specific customer experience index backed by rigorous research. It shows you how to close the gap between brand promise and customer experience with insights from over 1,300 brands across 17 countries, and over 140,000 people’s experiences.
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