Voice of Customer AI Analytics
Get fast, deep customer insights using all unstructured customer data sources – online, open-ended surveys, voice and text.
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We mine all forms of unstructured customer feedback holistically, from CX platforms and surveys, social media, blogs, and recordings of agent voice and text interactions. This provides deep insights into the underlying root causes to guide your investments for maximum business impact.
1,500+ data scientists, analytics consultants, technologists and data designers
800+ CX experts worldwide
Human and machine
We harness technology and AI analytics, with sector knowledge and bespoke taxonomies to create deeper insights.
We guide strategic decision-making on root causes to complement tactical identification of customer issues to address.
Speed and depth
Our data mining expertise means we quickly generate meaningful insights beyond simple word recognition approaches.
Understand the importance of CX drivers in the customer journey and measure the value of CX to business outcomes.
Optimise ROI by understanding the contribution of customer experience, brand and other investments on business outcomes.
Networked transactional, behavioural and attitudinal data to help you understand motivations and become more meaningful.